Returns & Exchanges
Returns & Exchanges
It is our goal to offer the finest products in the world right here on our e-boutique. However we know that for whatever reason, things sometimes just don't work out. If this happens, please contact us at email@example.com within 72 hours of receipt of your merchandise so that we can process an exchange or return for store credit. Requests received after 72 hours are not eligible and will not be processed.
Laurier Blanc donates a portion of each sale to charity, so any online purchase returned for any reason other than damage incurred during transit are not eligible for refund, at any time.
If a return for store credit or exchange is approved by Laurier Blanc, return instructions will be provided at that time. Customers returning any item for exchange or store credit are responsible for return shipping. Store credit is issued electronically, after the returned merchandise is received and inspected. If an exchange has been agreed on, the exchange merchandise will be shipped after the returned merchandise is received in good condition by Laurier Blanc.
Due to the nature of the unique pieces acquired from our travels, all Artwork, Accessories, Jewelry and One of a Kind items are final sale. Furniture items are also final sale unless damaged, whereas our Damaged items policy is listed below. For fashion items that you wish to exchange, we can offer an e-boutique credit towards your exchange if you contact us at firstname.lastname@example.org within 72 hours of receiving your merchandise.
Items purchased at a discount (via sale or via discount code) are not eligible for refund, return, or exchange (unless damaged in transit). Should your sale item be damaged in transit, when an exchange cannot be completed, a store credit will be issued for the amount the item was purchased, as long as your request is submitted to us within 72 hours of receipt of your item. See our Damaged Items Policy below:
We offer a money back or discount guarantee on all merchandise that is damaged in transit, however damage claims must be received within 72 hours of item(s) arriving. All shipments must be accepted even if there is noticeable damage to box. Please let us know immediately by phone or email and provide us with the following information/documentation:
Digital snapshots of the damaged product and also the packaging/boxes in which merchandise is received, so that we can understand how the damage happened and prevent future items from incurring similar damages. All images are mandatory for processing a damage claim. Damage claims without documented images unfortunately will not be reviewed. Please retain the damaged merchandise and all original packaging until notified. Occasionally, when processing a damage claim, the carrier will request to inspect the damaged item and its packaging, so please keep all original packaging along with the damaged merchandise until notified otherwise.
Please share with us the reason for return as it relates to shipping damages or manufacturing defect. Any additional details that may help us understand the problem are also helpful and welcomed. If a damaged item can be replaced, we will do our best to ship a replacement to you as soon as possible.
In certain instances with furniture pieces, we may request a furniture repair medic to come to you and repair the damages in the comfort of your own home. If the damages are beyond repair, we will ship out a replacement item immediately or credit you for the merchandise. Please allow up to 2 weeks for a replacement of in stock items.
Please contact us at email@example.com for any product questions, orders or policy information. We strive to return all emails within 24 hours. Thank you and we greatly appreciate your business and support of Laurier Blanc!
The above policy only applies to online purchases. Purchases made at our Houston location are subject to our in-store purchase policy, which is available for review at the register and on your purchase receipt.